Return Policy: 14 Day Return Policy on all orders - Shipping costs to be covered by customer. Product defects other than caging/racks are to be dealt with through manufacturer. Shipping Orders: Currently orders placed for racks/caging/tubs/incubators will need to be manually calculated and will be shipped through Kindersley Express or a Freight company depending on size and shipping location. The shipping options are not calculating correctly on large items and actual cost may be more than what the website shows (Especially US orders). Brokerage fees for US orders may be charged by the shipping company and is not included in our pricing. Please inquire to if you have questions. Payments: Payments for website orders can be made by Visa, Mastercard, Email money transfer (Canada Only), or cash (for pickup orders only) Production Times: Current wait times for non stock items is 4+weeks. If you have a deadline you need a product by please inquire (Cages, Incubators, Racks, and tubs) Thanks for shopping Greg West Dismiss